Legal

Refund & Cancellation Policy

Last updated: 18 October 2026

This policy applies to MMA Router, operated by KAMAKRIPA ENTERPRISES (OPC) PRIVATE LIMITED.

1.What you are buying

MMA Router sells prepaid credits. You add credits to your account balance, and credits are deducted as your projects send requests to AI models through our API, MCP server or playground.

Credits are delivered to your account immediately on successful payment. There is no subscription, no lock-in period and no recurring charge — you top up when you choose to.

2.Unused credits

You may request a refund of your unused credit balance within 7 days of the payment you want refunded, provided your account is in good standing.

• We refund the unused portion of that payment. Credits already consumed are treated under clause 3.
• Payment gateway charges levied on the original transaction are non-recoverable and are deducted from the refund.
• Refunds are issued to the original payment method. We cannot redirect a refund to a different card, account or UPI ID.
• Bonus, promotional or complimentary credits have no cash value and are not refundable.

3.Credits already used

Consumed credits are not refundable. When your request is routed to a model provider, that provider charges us immediately and irreversibly, whether or not you found the output useful.

This specifically includes:

• Output you consider low quality, inaccurate, irrelevant or not what you expected. AI models are probabilistic and we cannot guarantee any particular result.
• Requests you sent by mistake, sent twice, or sent with the wrong parameters.
• Usage by anyone holding your API key, including usage you did not intend. Keep your keys secret — see clause 6.
• Spend caused by your own automation, scripts, retries or loops.

4.When we do refund or restore credits

We will restore credits to your balance, or refund you, in these cases:

A provider outage that we pass through to you as a failed request falls under the first row — you are not charged for a request that did not produce a result.

5.How to request a refund

Email us from the address registered on your account with:

• your registered email address,
• the transaction or payment reference,
• the date and amount, and
• a short description of the problem.

We acknowledge refund requests within 2 business days and tell you our decision within 5 business days. Where we need information from a payment provider or model provider, we will say so and keep you updated.

6.Processing time

Once approved, we initiate the refund within 3 business days. It then reaches your original payment method within a further 5–7 business days, depending on your bank or card issuer. We do not control that final step.

7.Cancellation

There is nothing to cancel in the usual sense — we do not run subscriptions or auto-renewals, so no future payment is ever taken without you initiating it.

You may stop using MMA Router at any time. To close your account, email us from your registered address. Any unused balance at closure is handled under clause 2 if you are still inside the 7-day window; outside that window, unused credits are forfeited on closure.

8.Where refunds are not available

• Accounts suspended or terminated for breaching our Terms & Conditions, including abuse, fraud, generating unlawful content, or reselling access without our written consent.
• Chargebacks raised without first contacting us. Please talk to us — it is faster, and a chargeback freezes the account while the bank investigates.
• Credits purchased more than 7 days before the request, except in the cases listed in clause 4, which have no time limit.

9.Enterprise and invoiced accounts

If you are billed against a signed agreement or an invoice raised by us rather than by self-service top-up, the refund and credit terms of that agreement apply and override this page where they conflict.

10.Taxes

Where applicable taxes were charged on a refunded payment, the tax component is refunded with it, in accordance with Indian tax law.

11.Contact

For any question about a payment, a refund or your balance: